About Course
This continuing education program was designed for licensed counselors and mental health professionals LCSW, LMFT and addresses ethical, behavioral, and scope-appropriate crisis intervention practices. Credit is awarded for educational content only and does not include assessments or program evaluations.
Related
What Will You Learn?
- How to recognize behavioral and emotional indicators of psychological crisis
- Ethical, scope-appropriate de-escalation strategies
- How to maintain professional boundaries during crisis situations
- When and how to make appropriate referrals
- Best practices for crisis documentation and risk management
Course Content
Program Content Description
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Program Content Description
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Learning Objectives
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Instructor Introduction
Module 1 – Foundations of Crisis & Behavioral Assessment
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1.1 Definition of Psychological Crisis
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Crisis Is Not a Mental Disorder
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Crisis Is Not a Diagnosis
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Clinical Implications for Counselors
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Section Summary
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1.2 Common Types of Crisis
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Emotional Crisis
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Situational Crisis
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Developmental Crisis
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Clinical Considerations Across Crisis Types
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Section Summary
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1.3 Behavioral & Emotional Indicators of Crisis
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Behavioral Indicators of Crisis
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Emotional Indicators of Crisis
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Verbal and Communication Cues
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Contextual and Environmental Factors
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Ethical Use of Behavioral Observation
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Section Summary
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1.4 Ethical Responsibilities of Counselors in Crisis
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Duty to Protect
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Scope of Practice
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Consultation and Supervision
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Ethical Balance in Crisis Response
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Section Summary
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1.5 Scope Clarification: What Counselors Can and Cannot Do
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What Counselors Can Do
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What Counselors Cannot Do
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Responding Ethically Within Scope
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Section Summary
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Module 1 Assessment – Crisis Intervention & Management
Module 2 – De-escalation & Immediate Clinical Response
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2.1 Principles of De-escalation
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Establishing Emotional Safety
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Illustrative Example 1: Creating Emotional Safety
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Maintaining a Calm and Regulated Presence
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Slowing the Interaction
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Illustrative Example 2: Slowing the Interaction
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Validating Emotional Experience Without Endorsing Behavior
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Illustrative Example 3: Ethical Validation
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Supporting Choice and Autonomy
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Avoiding Escalation Triggers
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Ethical Considerations in De-escalation
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Section Summary
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2.2 Verbal De-escalation Strategies
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Using a Calm and Supportive Tone
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Reflective Listening and Emotional Validation
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Using Grounding Language
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Avoiding Escalating Language
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Offering Limited and Appropriate Choices
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Maintaining Professional Boundaries in Language
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Section Summary
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2.3 Non-Verbal & Environmental Support
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Non-Verbal Communication and Presence
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Use of Physical Space
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Environmental Factors and Sensory Input
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Consistency and Predictability
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Ethical Boundaries in Non-Verbal and Environmental Support
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Section Summary
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2.4 Maintaining Professional Boundaries
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Understanding Boundary Challenges in Crisis Situations
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Maintaining Role Clarity
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Avoiding Promises and Guarantees
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Managing Emotional Boundaries
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Boundary Maintenance Through Documentation and Communication
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Section Summary
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2.5 Ethical Limits of Crisis Intervention
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Crisis Intervention Is Not Medical Assessment
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Crisis Intervention Is Not Diagnosis
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Crisis Intervention Does Not Include Involuntary Decision-Making
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Avoiding the Role of Rescuer or Authority Figure
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Referral as an Ethical Responsibility
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Ethical Self-Awareness and Accountability
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Section Summary
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Module 2 Assessment – Crisis Intervention & Management
Module 3 – Referral, Documentation & Risk Management
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3.1 When Referral Is Appropriate
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Understanding the Purpose of Referral
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Indicators That Referral May Be Necessary
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Scope of Practice and Referral
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Collaborative Approach to Referral
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Timing of Referral
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Ethical Responsibility and Documentation
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Section Summary
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3.2 Types of Referral Resources
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Crisis Hotlines and Support Lines
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Community-Based Support Services
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Institutional and Organizational Resources
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Supervisory and Professional Consultation Resources
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Referral to Emergency or Specialized Services
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Communicating Referral Options to Clients
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Section Summary
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3.3 Collaboration & Communication
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The Role of Collaboration in Crisis Intervention
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Communicating With Supervisors and Colleagues
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Collaboration With Agencies and Support Services
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Institutional Communication
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Balancing Collaboration and Client Autonomy
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Communication as Risk Management
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Section Summary
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3.4 Documentation Principles
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Purpose of Documentation in Crisis Intervention
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Using Objective and Descriptive Language
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Documenting Interventions and De-escalation Efforts
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Documenting Referral and Collaboration
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Avoiding Common Documentation Pitfalls
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Confidentiality and Documentation
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Section Summary
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3.5 Risk Management & Ethical Protection
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Understanding Risk in Crisis Intervention
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Scope of Practice as a Risk Management Tool
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The Role of Ethical Decision-Making
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Consultation and Supervision for Risk Reduction
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Documentation as Ethical Protection
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Avoiding Common Risk Pitfalls
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Ethical Self-Care and Professional Sustainability
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Section Summary
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Module 3 Assessment – Crisis Intervention & Management
Program Evaluation Form
Program Title:
Crisis Intervention & Management
Delivery Format:
Home Study (Text-Based)
NBCC Continuing Education Hours:
3 CE Hours
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Program Evaluation Form
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